Questions? You’re in the right place.
Frequently Asked Questions
Here you’ll find answers to common questions about sizing, materials, shipping, & custom orders. If you don’t see what you’re looking for, feel free to reach out.
🐾 ABOUT & GENERAL
Burrito Wrap Dog Co. is an online studio based in Arizona. If you have any questions, feel free to reach out through the contact page.
I’m happy to help guide you based on your dog’s needs, activity level, and climate. Each fabric is selected for comfort, durability, and fit.
Most fabrics are limited and may not be restocked once sold out.
🧵 CUSTOM ORDERS & SIZING
Each garment is made to your dog’s measurements using my existing designs. Custom does not include redesigning patterns or replicating other makers’ work.
Neck circumference (lower neck)
Back length (base of neck to tail)
Chest circumference (behind front legs)
Weight and breed
Collar preference (short or long)
*Accessories may not require all measurements
I work exclusively with materials from my own inventory to ensure quality, safety, and consistency.
📦 SHIPPING & DELIVERY
Shipping is calculated at checkout using flat rates based on the type of item.
Free shipping is available on qualifying accessory orders over $50.
Currently, shipping is available within the United States.
Each item is made to order. Current turnaround times are listed on the product page or will be communicated after purchase.
Holidays may extend processing times
🔄 RETURNS, CANCELLATIONS & POLICIES
Because most items are made to order, returns are not accepted. Ready-to-ship items may be eligible. Please see individual listings for details.
Cancellations are accepted within 24 hours of purchase. Once work has begun, cancellations are no longer possible.
CARE & MATERIALS
A detailed care sheet is included with every purchase. If you have questions, feel free to ask before ordering.
Colors may vary slightly depending on your screen settings, but I do my best to represent them accurately.
🧵 WHOLESALE & SPECIAL REQUESTS
At this time, wholesale, drop shipping, and bulk pricing are not offered. Each piece is individually made with a focus on fit and craftsmanship.
At this time, wholesale and drop shipping are not offered. Each piece is individually made with a focus on fit, quality, and craftsmanship.
I’m unable to fulfill donation requests through the shop at this time, but I truly appreciate the interest and support.
⚠️ SAFETY & USE
Garments are designed for comfort and warmth only and are not intended as safety restraints.
Please supervise your dog at all times while they are wearing any apparel or accessories.
